Radio Rentals refunds

Are you owed a refund for your consumer lease?

Radio Rentals is refunding or writing-off over $5 million in default fees and charges to affected customers who took out a consumer lease between 1 January 2012 and 1 May 2015.

Here we explain if you're entitled to a refund, how to claim it, and how to contact Radio Rentals if you have any questions about the refunds process.

Am I entitled to a refund from Radio Rentals?

If you signed up to a consumer lease with Radio Rentals or RR (in all states except South Australia) or with Rentlo Reinvented (in South Australia only) between 1 January 2012 and 1 May 2015, you may be entitled to a refund (if you paid) or write-off (if you were charged but did not pay):

  • late payment fees
  • dishonour fees
  • early termination fees, or
  • collection or enforcement fees and expenses.

Radio Rentals will also have any default listings connected to your lease removed from your credit report.

How can I claim a refund from Radio Rentals?

Radio Rentals will contact all customers who are eligible for a refund or write-off by 7 November 2018. If you are eligible, you may be contacted by a phone call, text message, email or posted letter.

You can update your contact details at:

If you have any questions about your refund, or did not get a refund but think you should have, you can contact your closest Radio Rentals store or call their customer support line on 1800 464 732.

What will my refund be?

If you are elibigle for a refund and paid any of the fees listed above, Radio Rentals will refund the fees you paid.

Also, if your lease is still active, you will be given the option to:

  • continue with your lease
  • make an offer to buy the rented item, or
  • end your lease early.

What if I'm not happy with the offer from Radio Rentals?

If you are not happy with the offer from Radio Rentals, you can call their customer support line on 1800 464 732.

Visit our webpage for tips on how to complain.

If you are not happy with their response, you can lodge a complaint with the Credit and Investments Ombudsman.

Why is ASIC concerned about consumer leases?

Lease providers must make inquiries and take steps to verify your financial situation, so they can assess whether the lease is suitable, before you sign up for one.

ASIC is concerned that Radio Rentals failed to make reasonable inquiries and take steps to verify people's financial situation before signing them up for consumer leases between 1 January 2012 and 1 May 2015. To find out more, read ASIC's media release.

What will a consumer lease really cost me?

A consumer lease is a rental contract that lets you hire an item for a period of time, usually between 1 and 4 years. You are not buying the item by instalments, so you will not own it at the end of the lease.

See consumer leases for more information about how they work and how to get the best deal for you and your family.

For information about low-cost credit options, see our webpage on no or low interest loans.

Many stores offer consumer leases for household goods. Before you sign up, compare the cost of the lease with the cash price of the item - a consumer lease can turn out to be far more expensive than buying something outright.


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Last updated: 21 May 2018