Cash Converters refunds
Are you owed a refund for your payday
ASIC took action against Cash Converters for failing to make
reasonable inquiries into people's income and expenses before
signing them up for payday loans between 1 July 2013 and 1 June
2016. As a result of this action,
Cash Converters had to refund $10.8 million to consumers who
took out loans in this period that were unsuitable for them.
The remediation program formally ended on 6 November 2017 and
around $10.5 million was successfully refunded. Any amounts that
could not be refunded to consumers were donated to a financial
literacy program, as agreed with ASIC.
Here we explain who was entitled to a refund.
Who was entitled to a
refund from Cash Converters?
If you received a Cash Converters loan between 1 July 2013 and 1
June 2016, you may have been entitled to a refund if any of the
following situations applied to you:
You got your loan online and already had two or more payday
If this is your situation, Cash Converters agreed to refund some
of the fees they charged. They have now refunded most consumers
under this remediation program. However, you can still contact Cash
Converters if you think your loan was unsuitable or you couldn't
You got your loan online or instore and it was your first
If your first payday loan was from a Cash Converters store or
their website, and you think they shouldn't have given it to you
because you couldn't afford it, you can
lodge a complaint with Cash Converters.
You got your loan instore and already had two or more payday
If you already had two or more loans before you got your loan
through a Cash Converters store, they shouldn't have given you a
loan unless they can prove you could afford it. If you think you could not afford the loan, you can lodge
a complaint with Cash Converters.
How do I contact Cash
You can contact Cash Converters by calling (08) 9220 0997
between 8.00am and 4.00pm WST, Monday to Friday (excluding public
Alternatively, you can email Cash Converters at firstname.lastname@example.org.
If you are not happy with their response, lodge a complaint with
Financial Complaints Authority.
How do I know a payday
loan is unsuitable and unaffordable?
Here are some signs that you may not have been able to afford
your loan with Cash Converters and you might be due a refund:
- your expenses consistently exceeded your income
- there were numerous reversals of payments and dishonour fees on
your bank statement
- your bank account was regularly overdrawn
- you relied on payday loans to manage big negative bank
- most or all of your income was going on loan repayments on or
around the day you were paid
- you withdrew all or most of your income on or around the day
you were paid.
If any of these match the situation you were in when you took
out your payday loan with Cash Converters, you should contact Cash
Converters and, if you're not happy with their response, lodge a
complaint with the Australian
Financial Complaints Authority.
Help lodging a complaint about a
If you need help lodging a complaint, you can talk to a free and
independent financial counsellor by calling 1800 007 007, or find
one near you by using our online financial counsellors
What will a payday
loan cost you?
loans page also explains who can get a payday loan, how these
loans work and your other lending options.
See what this type of loan will really cost you.
Payday loan calculator
By law, credit providers must lend money
responsibly. If you think your loan from Cash Converters was not
suitable for you, you can contact them to lodge a complaint.
Last updated: 14 Nov 2019