'My account' FAQs

Below are some frequently asked questions about the 'My account' login & sign-up process and how to save/manage/retrieve calculators.

What is 'My account'?

Creating a 'My account' profile lets you save and retrieve results from MoneySmart calculators and apps to help you keep track your financial goals.

The 'My account' section contains secure information so you will need a login to access:

  • My action plan Lock - Secure area to create and manage your actions items and set reminders 
  • My profile Lock - Secure area to manage your profile and password information

Note: you can manage your saved calculators within each specific calculator via the toolbar. 

Calculator toolbar

How do I sign up for a MoneySmart 'My account'?

Login screenIt's free and simple. Follow these steps:

  1. Click 'Sign up' in the top right of the screen, or just start using one of the calculators and you will be asked to sign up when you save your calculator results.
  2. Enter a username (characters & numbers only)
  3. Enter a email (must be valid)
  4. Enter a password (minimum 6 characters & containing both letters and numbers) 
  5. Confirm the password.

That's it. Now use your 'My account' profile to access all your saved calculator results.

You can still use MoneySmart calculators and tools without a 'My account' profile, but your results won't be saved.

How do I reset my password?

If you have forgotten your password, follow these steps:

  1. Go to our forgotten password page under 'Log in', enter your username/email and select the 'send a link' button.
  2. You will receive an email with a unique identifier which will allow your password to be changed.
    • Please note that the password reset is time sensitive and you need to use the link sent to you within 20 minutes or it will expire.  This is done from for security reasons.
    • If your mail provider (eg. hotmail, gmail) is displaying the link over multiple lines and you are unable to click the link, try to copy and paste the entire link into your browser address bar.
  3. You will then be taken to a MoneySmart webpage that will allow you to type in a new password.

If you are not able to use the link within 20 minutes, you can repeat the steps above at any time.

How do I save/manage/retrieve calculators? 

To save a calculator, click on the 'save' icon in the calculator toolbar (see example below). Note: this feature is not available on all calculators.

To manage your saved calculators, go to the relevant calculator and use the toolbar (see example below) to retrieve/save as/delete etc. 

To retrieve a saved calculator, go to the relevant calculator and click on the "select saved calculator" dropdown menu in the toolbar (see example below) and select your previously saved calculator from the list.

Calculator toolbar

If you are not already logged in you will be asked to login again. After entering your username or email and password, you will be able to select any previously saved results. View all calculators.

Are there FAQs for specific calculators?

Yes, you will find specific FAQs on most calculator pages under the calculator. View all calculators.

What happens to the personal information you collect?

Our privacy webpage explains which personal information we collect when you use 'My Account' and how your privacy is protected. 


Last updated: 03 Mar 2016