'My account' FAQs
Below are some frequently asked questions about
the 'My account' login & sign-up process and how to
What is 'My
Creating a 'My account' profile lets you save
and retrieve results from MoneySmart calculators and apps to help
you keep track your financial goals.
The 'My account' section contains secure information so you will
need a login to access:
action plan - Secure area to
create and manage your actions items and set reminders
profile - Secure area to manage your
profile and password information
Note: you can manage your saved calculators within each specific
calculator via the toolbar.
How do I sign up for a
MoneySmart 'My account'?
free and simple. Follow these steps:
- Click 'Sign up' in the top right of the
screen, or just start using one of the calculators and you will be
asked to sign up when you save your calculator results.
- Enter a username (characters & numbers
- Enter a email (must be valid)
- Enter a password (minimum 6 characters &
containing both letters and numbers)
- Confirm the password.
That's it. Now use your 'My account' profile to access all your
saved calculator results.
You can still use MoneySmart calculators and tools without a 'My
account' profile, but your results won't be saved.
How do I reset my password?
If you have forgotten your password, follow these steps:
- Go to our forgotten password page under
'Log in', enter your username/email and select the
'send a link' button.
- You will receive an email with a unique identifier which will
allow your password to be changed.
- Please note that the password reset is
time sensitive and you need to use the link sent
to you within 20 minutes or it will expire.
This is done from for security reasons.
- If your mail provider (eg. hotmail, gmail) is displaying the
link over multiple lines and you are unable to click the link, try
to copy and paste the entire link into your browser address
- You will then be taken to a MoneySmart webpage that will
allow you to type in a new password.
If you are not able to use the link within 20 minutes, you can
repeat the steps above at any time.
How do I
To save a calculator, click on the 'save' icon
in the calculator toolbar (see example below). Note: this feature
is not available on all calculators.
To manage your saved calculators, go to the
relevant calculator and use the toolbar (see example below) to
retrieve/save as/delete etc.
To retrieve a saved calculator, go to the
relevant calculator and click on the "select saved
calculator" dropdown menu in the toolbar (see example below)
and select your previously saved calculator from the list.
If you are not already logged in you will be asked to login again.
After entering your username or email and password, you will be
able to select any previously saved results. View all
Are there FAQs for specific
Yes, you will find specific FAQs on most calculator pages under
the calculator. View all calculators.
What happens to the personal
information you collect?
webpage explains which personal information we collect when you
use 'My Account' and how your privacy is protected.
Last updated: 03 Mar 2016