Case study credit card scam
Scammers get Veronica's credit card
Veronica was expecting a new credit card when she received a call from
a man saying he was from her bank. The man apologised for the delay
in sending her credit card but said he needed her to confirm the
details so the card could be sent.
She thought the request was a little strange but didn't question
it. The man also asked her for her address and date of birth and
she gave this information to him.
She started to get suspicious when he hung up on her after she
asked him why he was after those details.
Veronica immediately called her bank, who told her that the
limit on her credit card had been spent that day and her phone
banking had been activated. She had never used phone banking before
and had not used the card that day.
The information she had given the man on the phone was enough
for him to answer the bank's security questions and activate phone
banking. Using phone banking, the scammer had transferred money
from her savings account to her credit card so that a further cash
withdrawal could be taken from her credit card.
Veronica later realised that mail had been stolen from her
letter box, including documents which had her full name and date of
Veronica eventually got her money back from the bank, after
reporting the incident to them.
She became very wary of scams and regularly checked her bank
account statements to ensure all the purchases were hers. She also
put a lock on her letterbox so only she could access her mail.
Last updated: 13 Oct 2016