Urgent money help
Where to get help if you're in crisis
Are you behind on your bills and struggling to cover your rent
or afford food? Whatever your situation, there are services that
can help you.
If you urgently need help with living expenses there are
charities and community organisations that can help you with:
- One-off food, transport or chemist vouchers
- Rent or accommodation
- Part-payment of electricity, gas or water bills
- Food parcels or clothing
- Budgeting or referrals to other programs
Here is how to find your nearest emergency relief
- Contact the Department of Social
Services on 1300 653 227 and ask to be put through to your
local emergency relief service (local call cost only).
- See the directories on the Salvation Army website or call their
national number on 13 72 58, or see the St
Vincent de Paul website or call their Canberra office on (02)
- Contact your local church, community centre or community
organisation and find out where emergency relief is provided in
Important: MoneySmart does not lend money
ASIC's MoneySmart website does not lend money or arrange loans
but is happy to answer
your questions about loans and money. Email us at firstname.lastname@example.org
ASIC's Infoline on 1300 300 630.
Income support and other
The Department of Human Services provides social and
health-related payments and services to people going through major
change. They can also connect you with housing and other social
If you are already receiving Centrelink payments, the Department
may be able to arrange advance or urgent payments.
See the Department of Human
Services website for more details.
Emotional support and
You don't have to go it alone. There is free and confidential
Your local doctor can also give you support and advice and can
refer you to services.
Help with housing
State and Territory Government Departments provide emergency
temporary accommodation in low-cost hotels, motels, caravan parks
and similar accommodation for people who are homeless or
experiencing a housing crisis. They may also be able to help with
your rental bond. Contact the housing department in your state or
territory to discuss your eligibility.
||Supportive Tenancy Service
02 6207 2427
(Monday to Friday, 9am - 4pm)
13 QGOV (13 74 68) (to find your nearest housing service
|New South Wales
||New South Wales Family and Community Services
1300 HOUSING (1300 468 7464)
||ShelterMe - a directory of services for homeless
| South Australia
||Government of South Australia
1800 003 308 (freecall from a landline, 24 hours)
1300 135 513
|| Department of Human Services
1800 825 955 (statewide toll free number 24 hours)
||Shelter WA Homeless Advisory Service
1800 065 892
Help with debts and bills
Talk to your creditors
Start by contacting your bank, utility or phone provider and let
them know you're experiencing hardship. Talk to them about
adjusting your loan or bill repayments to a more manageable level.
Here are some tips on how to start talking to your credit
If you're finding it hard to pay your phone or internet bill,
see the Australian Communications Consumer Action Network's
information on staying
connected when things get tough.
For more information on managing your bills see problems paying your
See a financial counsellor
Financial counsellors give advice on credit and debt issues and
can help you negotiate with your creditors. They work in community
organisations and their services are free, independent and
They have a Debt Self Help Online
Assessment Tool you can use to start assessing your
Here's how you can find a financial counsellor in your
Don't rush into anything
You may be tempted by quick fix solutions to your problems such
Before signing up to any of these talk to a financial counsellor. They
can clearly explain your options.
Consider a no or low interest loan
There may be better and cheaper options to manage your debt. See
the no or low interest loans
webpage to find out more.
If you need urgent help with money, don't be
afraid to ask for help. There are services and support available
that can help you get through difficult times.
Last updated: 06 May 2016