Internet banking

Get the advantages of banking online without the problems. Here are our tips on protecting your money and your personal details online.

Keep your password safe

If you keep records of your internet banking login name and password, keep them separate from each other. Never keep them with your computer or mobile phone. Also, have a password for your computer as extra protection.

Keep your computer and mobile phone secure

Use a secure computer and a secure network. If you don't, your banking details and personal information can get stolen. Public computers and public networks are not secure. Always make sure you log off when you've finished internet banking.

Smart tip

Public wi‑fi networks are not secure so don't use them for internet banking or shopping.

If you receive account updates on your mobile phone, other people who see them can get your banking details. That's why it's a good idea to have a password for your phone. For extra protection, delete account updates as soon as you've looked at them.

Record receipt numbers

Your receipt is your proof that you have transferred money online from one account to another (e.g. your bank account to someone else's bank account). It's best to print the receipt (on paper or as a pdf) or at least write down the receipt number. If something goes wrong (e.g. if you transfer money to the wrong account), this proof can be important.

Watch out for fake bank emails (phishing)

Phishing scams are a way of stealing your financial and personal details so scammers can clear out your bank account. This is can lead to identity theft. Scammers send fake emails or texts or they call people and pretend to be from a bank or other financial organisation. A scammer's email may include a link to a fake website. Everything seems very real but it's actually a very clever fake.

What should you do? - Don't click on links and don't give any information. Report anything suspicious to your bank. For more information read our webpage on banking and credit scams

Case study: Gus gets a phishing email

Gus received an email that looked like it was from a well-known hamburger chain. It invited him to earn $50 by completing a survey. Gus clicked the email link. This was his first mistake. He then gave the scammer some of his personal details. Gus got another email asking for his bank account details so he could be sent the $50. Gus sent them his bank account details.That was his second mistake. The scammers now had enough information to take money from his account.

Gus lost a lot more than $50 before he realised what was happening. Plus, the scammers now had personal information for identity theft. Gus called his bank to let them know his bank account details had been given to a scammer.

Now Gus knows never to provide his bank account details to unknown organisations and to always to be very careful about providing his personal information.

Solving problems

When you transfer money online from your account (with a bank or other financial institution) to another person's account, you must be careful to enter their correct BSB and bank account number.

See our webpage on unauthorised and mistaken transactions for advice on what to do if you mess up a payment.

Here's what to do if you have been scammed or if your bank details have been given to a scammer.

Related links

Last updated: 24 Oct 2018