Get the advantages of banking online without the problems. Here
are our tips on protecting your money and your personal details
Keep your password
If you keep records of your online banking login name and
password, keep them separate from each other. Never keep them with
your computer or mobile phone. Also, have a password for your
computer as extra protection.
Keep your computer and
mobile phone secure
Public wi‑fi networks are not secure so don't use them for
online banking or shopping.
Use a secure computer and a secure network. If you don't, your
banking details and personal information can get stolen. Public
computers and public networks are not secure.
Always make sure you log off when you've finished your
If you receive account updates on your mobile phone, other
people who see them can get your banking details. That's why it's a
good idea to have a password for your phone. For extra protection,
delete account updates as soon as you've looked at them.
Record receipt numbers
Your receipt is your proof that you have transferred money
online from one account to another (e.g. your bank account to
someone else's bank account). It's best to print the receipt (on
paper or as a pdf) or at least write down the receipt number. If
something goes wrong (e.g. if you transfer money to the wrong
account), this proof can be important.
Watch out for fake bank emails
Phishing scams are a way of stealing your
financial and personal details so scammers can clear out your bank
account. This is can lead to identity theft. Scammers send fake emails
or texts or they call people and pretend to be from a bank or other
financial organisation. A scammer's email may include a link to a
fake website. Everything seems very real but it's actually a very
What should you do? - Don't click on links and don't give any
information. Report anything suspicious to your
bank. For more information read our webpage on
Case study: Gus gets a phishing email
Gus received an email that looked like it was from a well-known
hamburger chain. It invited him to earn $50 by completing a survey.
Gus clicked the email link. This was his first mistake. He then
gave the scammer some of his personal details. Gus got another
email asking for his bank account details so he could be sent the
$50. Gus sent them his bank account details.That was his second
mistake. The scammers now had enough information to take money from
Gus lost a lot more than $50 before he realised what was
happening. Plus, the scammers now had personal information for
identity theft. Gus called his
bank to let them know his bank account details had been given to a
Now Gus knows never to provide his bank account details to
unknown organisations and to always to be very careful about
providing his personal information.
When you transfer money online from your account (with a bank or
other financial institution) to another person's account, you must
be careful to enter their correct BSB and bank account number.
See our webpage on unauthorised
and mistaken transactions for advice on what to do if
you mess up a payment.
Here's what to do if
you have been scammed or if your bank details have been given
to a scammer.
Last updated: 18 Mar 2015