Protecting your phone
Losing your mobile phone or not using it securely can cost you
lots of money and also lead to other problems if someone misuses
your personal data.
Set up your mobile phone
Loss and theft
If you lose your mobile phone, you not only lose money - you can
also give other people important information about yourself.
If you lose your mobile or it's stolen, immediately ask your
mobile service provider to block your phone. You can always get it
unblocked if you find it later. Backup any important data like
contacts from your mobile so you can restore the information to a
Here are some ways to protect your phone:
- Lock your phone so no-one else can use it (use a PIN or screen lock)
- Lock your SIM card with a PIN so no-one can use your SIM card
in another phone
- Lock your mobile to your SIM card so no-one can use a different
SIM card in your phone. If you have a smart phone, consider
encrypting your phone.
- Keep your phone as safe as you keep your wallet or purse
If you lose your phone or it gets damaged or you get it blocked,
your contract will continue. Check out mobile phone insurance and
see if it works for you. See our webpage on mobile phone
Use your mobile phone securely
Choose passwords that are easy for you to remember but hard for
someone else to work out. Don't save passwords on your phone.
Websites and banking
To prevent your personal information being stolen, be careful
about the websites you visit on your phone. And if you're accessing
your bank accounts, use your mobile network rather than a free
internet wireless network (wi-fi).
Watch out for scams
Buying from fake websites
Some people have bought phones or apps from websites that looked
OK but then never received what they paid for or got charged more
than they agreed to. See how to deal with these problems on SCAMwatch: Online shopping
Scam calls and texts
Beware of texts and calls you receive about winning prizes or
visiting websites. It can be a scam to take money from you. See how
to deal with these problems on SCAMwatch: Mobile phone scams.
Control your mobile phone
If you're on a plan, keep track of the percentage of your
allowance that is used up during the month. Then control your usage
to avoid going over your limit. Alerts on your spending and usage
can help you to do this.
By law, your service provider must allow you to see the details
of your usage by going to their website. But remember - the
information could be up to 24 hours old.
Last updated: 18 Oct 2017