Solving pay issues
Here we explain how you can sort out any pay issues you might
have with your employer.
Check your facts
First check you're being paid the right amount. Visit the Fair Work Ombudsman: Minimum
Discuss the issue with your
Once you have worked out how much you should be paid, talk to
your boss. Employers sometimes make mistakes and they can be happy
to correct things.
Lodge a complaint with
the Fair Work Ombudsman
If you don't feel confident talking with your boss about your
pay, or if you've tried talking but it hasn't worked, you can contact the Fair Work
Ombudsman. They will help you to solve the problem as quickly
Find out how the Fair Work Ombudsman works with you to resolve workplace
Case study: Brett's underpayment
Brett knew what pay he should be getting in his new job
delivering pizzas because he had looked up the award he worked under. When he saw his
first pay slip, he knew the amount he was paid before tax was too
low. He talked to his boss about it but she said that Brett was
getting paid the same as everyone else.
Brett knew about the Fair Work Ombudsman and called them up.
They asked him for his pay slip and other evidence of his work.
They called him back in a week's time and told him that they'd
arrange mediation rather than a formal investigation of the
The Fair Work Ombudsman mediator arranged a phone call with
Brett, his boss and the mediator and it ended with Brett's boss
agreeing to pay him the money he should have been paid under his
Last updated: 22 Feb 2017