Solving pay issues

Here we explain how you can sort out any pay issues you might have with your employer.

Check your facts

First check you're being paid the right amount. Visit the Fair Work Ombudsman: Minimum wages.

Discuss the issue with your boss

Once you have worked out how much you should be paid, talk to your boss. Employers sometimes make mistakes and they can be happy to correct things.

Lodge a complaint with the Fair Work Ombudsman

If you don't feel confident talking with your boss about your pay, or if you've tried talking but it hasn't worked, you can contact the Fair Work Ombudsman. They will help you to solve the problem as quickly as possible.

Find out how the Fair Work Ombudsman works with you to resolve workplace issues.

Case study: Brett's underpayment

Brett knew what pay he should be getting in his new job delivering pizzas because he had looked up the award he worked under. When he saw his first pay slip, he knew the amount he was paid before tax was too low. He talked to his boss about it but she said that Brett was getting paid the same as everyone else.

Brett knew about the Fair Work Ombudsman and called them up. They asked him for his pay slip and other evidence of his work. They called him back in a week's time and told him that they'd arrange mediation rather than a formal investigation of the business.

The Fair Work Ombudsman mediator arranged a phone call with Brett, his boss and the mediator and it ended with Brett's boss agreeing to pay him the money he should have been paid under his award.

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Last updated: 22 Feb 2017