ASIC is a government agency, so we follow the Australian Government's rules about accessibility, set by the Disability Discrimination Act 1992.
Using the Moneysmart website
The Moneysmart website follows the W3C Web Content Accessibility Guidelines (WCAG) Version 2.2.
These are the standards most government websites use. We make sure:
- pages work well with screen readers and other tools that help people access websites
- we use clear HTML code, to help pages show up correctly in all browsers
- important images have 'alt text' so people know what they show, even if they can't see them
- we give transcripts and captions for audio and video files
- text has good colour contrast and can be made bigger for easier reading
- you can use the website with just a keyboard
This means everyone, including people with disabilities, should be able to use and understand all the information on the Moneysmart website, including files like PDFs.
Browser compatibility and language settings
The Moneysmart website is designed to be compatible with all web browsers. If you have trouble, try:
- clearing your browser's cache and cookies
- trying a different browser
- using a desktop computer if you can
You can change your browser's language settings to see the website in another language. Most browsers let you pick a language in their settings. Some browsers can automatically translate web pages. Check your browser's help menu for instructions. Remember, automatic translations may not always be perfect.
Alternative text, closed captions and video transcripts
We use alternative text for important images so that people who use screen readers can get the information.
Our videos include closed captions so all users can access and understand our video content. Where possible, we also provide transcripts for videos.
Contact us
Feedback form or email
Your feedback helps us make our services better.
You can use our feedback form at the end of every Moneysmart page (look for 'Do you find this page useful?'). You can use this form to:
- ask a question
- make a complaint
- provide feedback
You can also send accessibility feedback and enquiries to [email protected].
Phone
Customer Contact Centre - 1300 300 630
ASIC’s Customer Contact Centre deals mainly with general business enquiries, so use our feedback form or email in preference to calling.
National Relay Service (NRS)
If you are deaf, hard of hearing or have a speech/communication difficulty:
1. Refer to NRS call numbers and links website to find your preferred channel for contacting NRS.
2. Provide NRS with ASIC's Customer Contact Centre phone number - 1300 300 630
For more information visit the National Relay Service website.
Translating and Interpreting Service (TIS) – 131 450
If you have difficulty speaking or understanding English, you can call the interpreting service, TIS National on 131 450.
TIS National will then call us with an interpreter so we can help you with your query.
We want the Moneysmart website to be accessible for everyone, so please let us know if there’s anything else we can do to help.